Customer Service

Delivery information

UK shipping information

Delivery Service Details Cost Areas Available
Standard Delivery within 2-5 working days. Delivery Monday-Friday only. Excluding bank holidays. Deliveries to the Highlands & Islands & the Channel Islands may take longer. £3.50 or FREE on orders over £100 UK Mainland, Northern Ireland
Info Due to high demand during the sale period we unfortunately will only be able to provide a Standard Delivery service at this time n/a n/a

Signature on delivery

A signature is needed on delivery by our courier. If you are not in when the delivery arrives, our courier will leave a delivery note with information on how to rearrange delivery times.

Our couriers will only leave deliveries on the property or with neighbours if you have requested this option.

Non delivery dates

Please note shipping options may be reduced during sale and busy periods.

Delivery is not available on the following dates in 2017:

Good Friday - 14th April
Easter Sunday - 16th April
Easter Monday - 17th April
Bank Holiday - 1st May
Bank Holiday - 29th May
Bank Holiday - 28th August
Christmas Day - 25th December
Boxing Day - 26th December
New Years Day - 1st January 2018

International delivery times & cost

Country Standard Delivery Charge (GBP) Delivery Days (Working Days)
Argentina £10.00 3-7
Australia £10.00 3-7
Austria £6.95 2-5
Bahrain £10.00 3-7
Belgium £6.95 2-5
Brazil £10.00 3-7
Canada £10.00 3-7
Channel Islands £6.95 2-5
Croatia £6.95 2-5
Cyprus £8.95 2-5
Czech Republic £8.95 2-5
Denmark £6.95 2-5
Estonia £8.95 2-5
Finland £6.95 2-5
France £6.95 2-5
Germany £6.95 2-5
Gibraltar £6.95 2-5
Greece £8.95 2-5
Guernsey £6.95 2-5
Hungary £8.95 2-5
Iceland £8.95 2-5
Indonesia £10.00 3-7
Italy £6.95 2-5
Ireland £6.95 2-5
Jersey £6.95 2-5
Japan £10.00 3-7
Kuwait £10.00 3-7
Latvia £8.95 2-5
Liechtenstein £6.95 2-5
Lithuania £8.95 2-5
Luxembourg £6.95 2-5
Macedonia £8.95 2-5
Malaysia £10.00 3-7
Malta £8.95 2-5
Mexico £10.00 3-7
Monaco £6.95 2-5
Montenegro £8.95 2-5
Netherlands £6.95 2-5
New Zealand £10.00 3-7
Norway £6.95 2-5
Poland £8.95 2-5
Portugal £6.95 2-5
Qatar £10.00 3-7
Republic of Ireland £6.95 2-5
Russia £10.00 3-7
San Marino £6.95 2-5
Saudi Arabia £10.00 3-7
Serbia £8.95 2-5
Singapore £6.95 2-7
Slovakia £8.95 2-5
Slovenia £8.95 2-5
South Africa £10.00 3-7
South Korea £10.00 3-7
Spain £6.95 2-5
Sweden £6.95 2-5
Switzerland £6.95 2-5
Taiwan £10.00 3-7
Turkey £6.95 2-5
UAE £10.00 3-7
Ukraine £8.95 2-5
Vietnam £10.00 3-7

Important information for international delivery

CURRENCY

All orders are processed in Pounds Sterling (GBP£).

CORRECT SHIPPING ADDRESS

Please make sure that the shipping address is correct as we are unable to amend order information once have left our warehouse and are on the way to you.

CUSTOMS CHARGES

All orders are shipped from the UK.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.

Will I be charged VAT?

All prices on our website include VAT where applicable or any charges for the applicable sales tax in the country of delivery. Rates vary by country but our prices remain unchanged due to various supply chain factors.