Customer Service

Delivery information

UK shipping information

Delivery Service Details Cost Areas Available
Standard Delivery within 2-5 working days. Delivery Monday-Friday only. Excluding bank holidays. Deliveries to the Highlands & Islands & the Channel Islands may take longer. £3.50 UK Mainland, Northern Ireland
Next Working Day For delivery Monday-Friday. Orders must be placed by 8pm the previous working day. £7.00 UK Mainland, Northern Ireland
Nominated Day (Week Day) For delivery Monday to Friday. Orders must be placed by 8pm, 2 days prior to nominated delivery date. £7.00 UK Mainland, Northern Ireland
Saturday Orders must be placed by midday on the previous working day to receive Saturday delivery. If a public holiday falls on a Friday, this service may not be available.* £8.95 UK Mainland, Northern Ireland
Sunday Order by midday on Saturday to ensure Sunday delivery. Not available if a public holiday falls on a Saturday. £8.95 UK Mainland
Pre 12pm (Week Day) Order by 8pm for pre-12pm delivery next working day. £10.00 UK Mainland

Signature on delivery

A signature is needed on delivery by our courier. If you are not in when the delivery arrives, our courier will leave a delivery note with information on how to rearrange delivery times.

Our couriers will only leave deliveries on the property or with neighbours if you have requested this option.

Non delivery dates

Please note shipping options may be reduced during sale and busy periods.

Delivery is not available on the following dates in 2017:

Good Friday - 14th April
Easter Sunday - 16th April
Easter Monday - 17th April
Bank Holiday - 1st May
Bank Holiday - 29th May
Bank Holiday - 28th August
Christmas Day - 25th December
Boxing Day - 26th December
New Years Day - 1st January 2018

International delivery times & cost

Country Standard Delivery Charge (GBP) Delivery Days (Working Days)
Argentina £10.00 3-7
Australia £10.00 3-7
Austria £6.95 2-5
Bahrain £10.00 3-7
Belgium £6.95 2-5
Brazil £10.00 3-7
Canada £10.00 3-7
Channel Islands £6.95 2-5
Croatia £6.95 2-5
Cyprus £8.95 2-5
Czech Republic £8.95 2-5
Denmark £6.95 2-5
Estonia £8.95 2-5
Finland £6.95 2-5
France £6.95 2-5
Germany £6.95 2-5
Gibraltar £6.95 2-5
Greece £8.95 2-5
Guernsey £6.95 2-5
Hungary £8.95 2-5
Iceland £8.95 2-5
Indonesia £10.00 3-7
Italy £6.95 2-5
Ireland £6.95 2-5
Jersey £6.95 2-5
Japan £10.00 3-7
Kuwait £10.00 3-7
Latvia £8.95 2-5
Liechtenstein £6.95 2-5
Lithuania £8.95 2-5
Luxembourg £6.95 2-5
Macedonia £8.95 2-5
Malaysia £10.00 3-7
Malta £8.95 2-5
Mexico £10.00 3-7
Monaco £6.95 2-5
Montenegro £8.95 2-5
Netherlands £6.95 2-5
New Zealand £10.00 3-7
Norway £6.95 2-5
Poland £8.95 2-5
Portugal £6.95 2-5
Qatar £10.00 3-7
Republic of Ireland £6.95 2-5
Russia £10.00 3-7
San Marino £6.95 2-5
Saudi Arabia £10.00 3-7
Serbia £8.95 2-5
Singapore £6.95 2-7
Slovakia £8.95 2-5
Slovenia £8.95 2-5
South Africa £10.00 3-7
South Korea £10.00 3-7
Spain £6.95 2-5
Sweden £6.95 2-5
Switzerland £6.95 2-5
Taiwan £10.00 3-7
Turkey £6.95 2-5
UAE £10.00 3-7
Ukraine £8.95 2-5
Vietnam £10.00 3-7

Important information for international delivery

CURRENCY

All orders are processed in Pounds Sterling (GBP£).

CORRECT SHIPPING ADDRESS

Please make sure that the shipping address is correct as we are unable to amend order information once have left our warehouse and are on the way to you.

CUSTOMS CHARGES

All orders are shipped from the UK.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are unable to predict the charges and the recipient is liable for the payment of import duties, customs and local sales tax. Contact your local customs office for more information on potential charges.

Will I be charged VAT?

All prices on our website include VAT where applicable or any charges for the applicable sales tax in the country of delivery. Rates vary by country but our prices remain unchanged due to various supply chain factors.